The FCCG's industry program furnishes training to employees regarding problem gambling impacts, their appropriate role in the program, and how to address different situations.
Over the years, the FCCG has consistently made active efforts to work with gambling operators within the State of Florida for purposes of providing increased awareness about problem gambling and outlining the importance of implementing responsible gaming programs. In an effort to address this ongoing need, the FCCG hosted "Meeting of the Minds" forums to convene members of pari-mutuel and floating casino facilities and has held similar discussions with members of the casino industry in Florida. Industry members and the Council discussed issues and approaches relative to problem and compulsive gambling among patrons. As a result of these dialogues, the FCCG implemented its Responsible Gaming and Player Protection Program (RGPPP). The Agency’s RGPPP walks gambling operators through the implementation of a facility wide problem gambling awareness and intervention program and provides all necessary collateral materials, including a Facility Manual, Train-the-Trainer Guide, Participant and Patron Materials. The Program highlights information about problem gambling, furnishes warning signs, and characteristics commonly associated with the disorder, empowers gaming operators to know how to handle different situations, and educates patrons how to access help through the FCCG's 24-hour HelpLine number.
RESPONSIBLE GAMING PROGRAM
The purpose of the Florida Council on Compulsive Gambling's Responsible Gaming and Player Protection Program (RGPPP) is for gaming operators to acknowledge the importance of problem and compulsive gambling impacts, how they can play a role in educating employees, assisting persons in need, and providing mutual benefits to the organization, employee base, clientele, and community at large.
The FCCG also recognizes the importance for government operated gambling programs to implement in-house and point of sale training and education protocols to increase awareness among employees, licensees, and customers about problem gambling issues and support services for the constituency it serves. The FCCG’s RGPPP furnishes employees with professional training opportunities to ensure an understanding of problem gambling issues and impacts, their appropriate role in the program, knowledge about the referral protocol, and how and what to do in the event they encounter various related situations. The FCCG further conducts problem gambling awareness training to Florida Lottery employees and to gaming equipment manufacturers.
Finally, the Agency produces a newsletter geared specifically toward members of the gaming industry. Gaming FOCUS provides important informaton about problem and compulsive gambling and furnishes insight about responsible gaming programs and protocols.
